At Gymforge Fitness Shop, we combine Olympic-grade equipment with seamless service. Whether you’re powerlifting in your home gym or outfitting a professional training facility, our shipping and returns policies are designed for strength athletes who demand reliability.
Shipping Information
Processing Time: 1-2 business days to prepare your order of premium barbells, weight plates, and training accessories.
Shipping Options:
- Standard Shipping (£12.95) – Via DHL or FedEx
- Delivery within 10-15 business days after dispatch
- Recommended for time-sensitive orders
- Tracking included
- Free Shipping (Orders over £50) – Via EMS
- Delivery within 15-25 business days after dispatch
- Best for non-urgent orders of Olympic bars and weight sets
Note: Delivery times may vary slightly for international shipments (excluding Asia and certain remote regions).
Returns & Exchanges
We stand behind our equipment like you stand behind your squat form – with complete confidence. Our 15-day return window gives you time to test our products’ mettle.
Key Return Details:
- Return Window: 15 days from delivery date
- Condition: Unused, in original packaging with all accessories
- Process Time: 3-5 business days after we receive your return
- Refund Method: Original payment method
- Shipping Costs: Customer responsibility (except for defective items)
Step-by-Step Return Process
- Initiate Your Return
Email our support team at [email protected] with:
- Your order number
- Product name and quantity
- Reason for return
Use this template for clarity:
Subject: Return Request – Order #[Your Order Number]
Dear Gymforge Support Team,
I would like to request a return for the following item(s) from my order #[Your Order Number]:
Product Name: [Product Name]
Quantity: [Quantity]
Reason for Return: [Reason – e.g., Wrong Size, Defective, etc.]Please advise on next steps.
Best regards,
[Your Full Name]
[Your Contact Information] - Receive Return Authorization
Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions. Never send items without an RMA number – this ensures efficient processing.
- Package and Ship
Securely repackage the item(s) in their original packaging with all accessories. Clearly mark the RMA number on the outside of the package.
Ship to:
Gymforge Fitness Shop Returns
92 Dalston Rd
Carlisle, GB CA6H 6MX - Refund Processing
After we receive and inspect your return (typically 3-5 business days), we’ll process your refund:
- Credit Cards: 5-10 business days for the refund to appear
- PayPal: 3-5 business days
Exchange Process
For exchanges, follow the standard return process above, specifying in your email that you want an exchange and which replacement product you need. We’ll ship the new item once we receive your return.
Non-Returnable Items
For hygiene and safety reasons, these items cannot be returned unless defective:
- BELTS
- BICEPS & TRICEPS HANDLES
- CHIN & DIP equipment
Damaged or Defective Items
If you receive damaged or defective equipment (which our rigorous quality control makes rare), contact us immediately at [email protected] with photos of the issue. We’ll arrange a replacement or refund and cover all shipping costs.
International Returns
For customers outside the UK:
- Return shipping costs are your responsibility
- We recommend using a tracked shipping service
- Refunds will be issued minus original shipping costs (except for defective items)
Need Assistance?
Our customer service team – fellow fitness enthusiasts – are ready to help with any shipping or returns questions. Contact us at [email protected] and we’ll respond within 24 hours.
Gymforge Fitness Shop – Equipping Your Strength Journey