At Gymforge Fitness Shop, we’re committed to helping serious athletes and home gym warriors get competition-ready equipment fast. Below you’ll find answers to our most common questions about products, shipping, and more.

Product Questions

Q: What types of Olympic bars do you offer?

A: We carry professional-grade 6FT INT’L OLYMPIC BARS and 7FT OLYMPIC BARS, all BPU/WPC approved for competition use.

Q: Are your bumper plates competition standard?

A: Yes, our BUMPER PLATES meet international competition standards and ship in industrial-grade crates for maximum protection.

Q: What makes your adjustable dumbbells different?

A: Our ADJUSTABLE DUMBBELLS feature commercial-grade construction with precision weight selection – perfect for serious lifters.

Shipping & Delivery

Q: How long does shipping take?

A: We offer two options:
– Standard Shipping (10-15 days): £12.95 flat rate via DHL/FedEx with full tracking
– Free Economy Shipping (15-25 days): For orders over £50 via EMS

Q: Do you ship to my country?

A: We ship globally, though some Asian/remote regions may have restrictions. Our team will contact you within 24 hours if special arrangements are needed.

Q: How are heavy items like power racks shipped?

A: We’ve perfected our packaging through rigorous testing (including 500kg deadlift platforms!). All heavy equipment ships with reinforced protection.

Returns & Warranty

Q: What’s your return policy?

A: We offer a 15-day return policy from delivery date. Test your equipment under real training conditions – if you’re not satisfied, we’ll make it right.

Q: Who pays for return shipping?

A: For defective items, we cover return costs. For other returns, customers are responsible unless otherwise stated.

Q: My product arrived damaged – what should I do?

A: Contact us immediately at [email protected] with photos. We’ll expedite a replacement using our competition-ready packaging standards.

Payments & Accounts

Q: What payment methods do you accept?

A: We accept Visa, MasterCard, JCB, and PayPal for secure global transactions.

Q: Is my payment information secure?

A: Absolutely. We use industry-standard encryption and never store your full payment details.

Q: Can I change my order after payment?

A: Contact us immediately at [email protected] – we process orders quickly but will try to accommodate changes if possible.

Technical Support

Q: How do I assemble my power rack or bench?

A: All equipment comes with detailed instructions. For additional help, our gear-obsessed team is available at [email protected].

Q: What maintenance do Olympic bars require?

A: We recommend regular cleaning with a dry cloth and occasional application of barbell oil to maintain spin and prevent rust.

Still have questions? Our team of lifting enthusiasts is ready to help at [email protected]. We typically respond within 24 hours.